Our goal at 18|8 Barrington is to provide quality service, in a timely manner, and in a professional, upscale environment. In order to do this, we have implemented the following policies. We will also be asking all clients to update their client profile cards so that we have accurate contact information on file.
We have multiple communication protocols in place to remind you of your appointment. Text message and email confirmations are sent at the time your appointment is booked. Text message and email reminders are sent the day before your appointment to remind you that your appointment is coming up. Please reply to these automated messages. Finally, if you have not confirmed your appointment, we will call or text you to confirm. If you have not confirmed your appointment we reserve the right to offer that time slot to another guest.
Please understand that it is your responsibility to remember your appointment dates and times in order to avoid missed appointments and cancellation fees. You are always welcomed to call us at 224-633-2188 or text us at 224-571-9669 to double check any appointments if you are unsure.
One client running late will throw the rest of our day off, resulting in us running late for clients who showed up on time. We have a 5-minute grace period after which we will call to check on you. We will do our best to accommodate your service, however we reserve the right to reduce the service or the entire service may be forfeited completely. Members late for their 15-minute member clean-up may have their service forfeited completely.
Cancellation/No Show Policy
When canceling or rescheduling an appointment, please allow at least 3 hours notice to avoid charges. View our full Cancellation and No-Show Policy.
We promote an upscale, professional and relaxing environment free from obscenities and disruptive behavior. We have a zero tolerance policy for offensive, inappropriate or disrespectful comments and behavior. To maintain the highest level of integrity and professionalism in our salon and for the safety of our team, we have a strict no fraternization policy and our staff is to refrain from networking with clients on social media.
Child Safety Policy
For safety reasons, no children are allowed in the cutting area unless they are getting a service. Children are not allowed to sit on a parent’s lap during a service and must be able to sit for 30 consecutive minutes. Our salon is not child proof. Sharp implements, hot styling tools, chemicals and a busy, congested area make for a potentially dangerous environment for young children. Our policy strictly prohibits unsupervised children in the salon. In the event you must bring a young child into the salon, please provide proper supervision for them in the form of an additional caretaker.